Good UX isn’t about saying “we told you”: Why clear content is crucial for creating a good user experience
I recently spent £300 to be sent on a wild goose chase. Or at least, that’s what it felt like. I ordered a £300 Medication Check test from Bupa, hoping to get some results ahead of my upcoming neurology appointment. Except, one easily missed instruction meant my DNA sample couldn’t be processed and I had […]




